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SUNVOL：Provide Good After-Sales Service to Build Core Brand Competitiveness
By author
Oct 07, 2023
Good after-sales service can achieve positive corporate reputation and corporate image. As a equipment manufacturer and solution service provider in the field of intelligent education, since our establishment, SUNVOL has adhered to the "Craftsman Spirit" and "Service Spirit" as the product foundation, committed to building after-sales service into the core competitiveness of the brand.
Improve the after-sales service system, the service as the core competitiveness of the brand
SUNVOL believes that after-sales work is an important guarantee to achieve the use value of products, especially smart education equipment. After-sales service is directly related to whether intelligent education equipment can be truly implemented in daily classroom teaching and truly become a teaching weapon of efficient information class.
Therefore, SUNVOL insists on taking service as the core competitiveness of the brand, adheres to the "User-Centered" service concept, and while improving the product line and improving the product force, insists on establishing a sound after-sales service system from the perspective of users, and sets up professional after-sales engineers, training instructors, manual customer service teams, etc. To provide users with a full range of services from installation and commissioning to training, and then to product maintenance.
Listen to user needs and treat users as wild product designers
The implementation of the "user-centered" service standards, for SUNVOL, this is not just a slogan. Mr. Zhang, general manager of SUNVOL, emphasized, "We have always attached great importance to users' feedback on our products and service experience. It can be said that our users, teachers and students of the school are our wild product designers."
Always put the needs of users in mind, SUNVOL uses a full range of services and zero-distance contact with school users, listening to their actual needs. SUNVOL conducts market research through school visits, product usage tracking, community operations and telephone return visits to understand the needs of front-line teachers and students in the information-based classroom and provide users with a full range of services.
Every time SUNVOL's smart education products enter a school, a professional after-sales service group will be established. Training instructors, professional customer service, after-sales engineers keep online for the school to answer questions in real time, urgent for each school, each teacher and student, to ensure that there will be no delays in classroom teaching because of intelligent teaching equipment problems. At the same time, SUNVOL Education online customer service provides users with personalized and accurate one-to-one exclusive consulting services to escort information-based classroom teaching.
In the after-sales service process, SUNVOL education professional technical service engineers in providing users with commissioning and maintenance services, but also face-to-face and school teachers to communicate, answer questions of teachers and students, and consult users on the use of SUNVOL education products, through feedback to continuously improve the product itself, make it more suitable for user needs, in order to improve the competitiveness of SUNVOL education products.
In the face of the rapidly developing smart education market, SUNVOL Education will always maintain professional, accurate and efficient services, continue to make service as the added value of product force, constantly optimize the service system, and improve the core competitiveness and market influence of the brand with professional after-sales service.
Improve the after-sales service system, the service as the core competitiveness of the brand
SUNVOL believes that after-sales work is an important guarantee to achieve the use value of products, especially smart education equipment. After-sales service is directly related to whether intelligent education equipment can be truly implemented in daily classroom teaching and truly become a teaching weapon of efficient information class.
Therefore, SUNVOL insists on taking service as the core competitiveness of the brand, adheres to the "User-Centered" service concept, and while improving the product line and improving the product force, insists on establishing a sound after-sales service system from the perspective of users, and sets up professional after-sales engineers, training instructors, manual customer service teams, etc. To provide users with a full range of services from installation and commissioning to training, and then to product maintenance.
Listen to user needs and treat users as wild product designers
The implementation of the "user-centered" service standards, for SUNVOL, this is not just a slogan. Mr. Zhang, general manager of SUNVOL, emphasized, "We have always attached great importance to users' feedback on our products and service experience. It can be said that our users, teachers and students of the school are our wild product designers."
Always put the needs of users in mind, SUNVOL uses a full range of services and zero-distance contact with school users, listening to their actual needs. SUNVOL conducts market research through school visits, product usage tracking, community operations and telephone return visits to understand the needs of front-line teachers and students in the information-based classroom and provide users with a full range of services.
Every time SUNVOL's smart education products enter a school, a professional after-sales service group will be established. Training instructors, professional customer service, after-sales engineers keep online for the school to answer questions in real time, urgent for each school, each teacher and student, to ensure that there will be no delays in classroom teaching because of intelligent teaching equipment problems. At the same time, SUNVOL Education online customer service provides users with personalized and accurate one-to-one exclusive consulting services to escort information-based classroom teaching.
In the after-sales service process, SUNVOL education professional technical service engineers in providing users with commissioning and maintenance services, but also face-to-face and school teachers to communicate, answer questions of teachers and students, and consult users on the use of SUNVOL education products, through feedback to continuously improve the product itself, make it more suitable for user needs, in order to improve the competitiveness of SUNVOL education products.
In the face of the rapidly developing smart education market, SUNVOL Education will always maintain professional, accurate and efficient services, continue to make service as the added value of product force, constantly optimize the service system, and improve the core competitiveness and market influence of the brand with professional after-sales service.
